CustomerServ’s Outsourced Call Centers Help Shipping & Logistics Providers Keep Pace with Rising Demand.In the highly competitive e-commerce market, the shipping and delivery experience often provides the added value that differentiates one merchant from another in the customer’s view. In recent years, however, rising consumer demand for instant gratification has been putting considerable pressure on an increasingly complex supply chain.

Customer expectations for instant delivery of their online purchases has tasked shipping and logistics providers with ensuring on-time deliveries within an ever-shrinking window. Meeting continuously expanding demand while providing a seamless customer experience has become a critical pain point among shipping and logistics providers, many of which are simultaneously undergoing digitization efforts to optimize processes across customer and partner channels.